Live Training with The Hub

Build confidence supporting job seekers who experience disability within Integrated Employment Services.

Explore

• The social model of disability
• Identifying and reducing barriers
• Bias and assumptions about employability
• Accommodation and disclosure
• Inclusive employment planning
• Job matching and retention
• Collaboration with specialized services

AI in Practice: Explore AI for barrier identification, accommodation brainstorming, and job-fit conversations — without making assumptions about disability, capacity, or employability.

Support first. Adapt where possible. Collaborate when it adds value.

Sometimes you know a conversation needs to happen — you're just not sure how to start it.

Explore

• Unrealistic employment goals
• Challenging behaviour
• Difficult feedback
• Discriminatory comments
• Substance use during service
• Setting clear expectations
• Maintaining rapport while being direct

AI in Practice: Use AI to practise language, role-play responses, and prepare for difficult conversations.

Clear. Respectful. Human.

Strong relationships matter. Complex situations can also make it helpful to pause, reflect and consider what support may be useful next.

Explore

• Supportive professional relationships
• Clear and respectful expectations
• Recognizing when consultation may help
• Responding when conversations move beyond the immediate employment goal
• Connecting job seekers with other supports
• Collaboration with specialized and community services
• Knowing when to seek supervisory or organizational guidance

AI in Practice: Practise respectful boundary-setting language, referral conversations, and questions to bring to consultation.

Thoughtful support. Clear roles. Strong collaboration.

Help job seekers explore employment goals realistically while keeping choice and ownership at the centre.

Explore

• Collaborative reality testing
• Labour-market information
• Transferable skills
• Adjacent occupations
• Intermediate employment goals
• Training and skill development

AI in Practice: Use AI to brainstorm transferable skills, adjacent occupations, and possible pathways to explore together.

Keep the hope. Expand the possibilities.

When a job seeker says they don't know what they want to do, career exploration creates somewhere to begin.

Explore

• Jackson Career Explorer
• Ashland Interest Assessment
• Choosing an appropriate assessment
• Understanding results collaboratively
• Interests and transferable skills
• Occupational and career-pathway exploration
• Moving from assessment to action
• Connecting findings to the EAP

AI in Practice: Turn assessment themes into occupational ideas, research questions, transferable skills, and job-search terms.

Explore together. Find possibilities. Build a direction.

Build confidence in employer-facing work and strengthen relationships that can create employment opportunities.

Explore

• Understanding employer needs
• Building employer relationships
• Presenting candidates effectively
• Positioning transferable skills
• Inclusive employer engagement
• Customized approaches and job carving
• Collaboration between Case Management and Job Development

AI in Practice: Use AI to prepare employer outreach, candidate value statements, questions, and conversation practice.

Build relationships that create opportunities.

Make documentation clearer, more purposeful, and easier to manage.

Explore

• What belongs in a case note
• What can be left out
• Clear and objective language
• Strengths-based documentation
• Documenting difficult situations
• Connecting notes to purposeful service
• Capturing the work without over-documenting

AI in Practice: Using fictional or approved de-identified examples, explore how AI can improve clarity, organization, and conciseness.

Privacy matters. Identifiable job seeker information should not be entered into an unapproved AI tool.

Clear. Concise. Useful.

This session is not about asking staff to do more. It is about managing time, workload and mental load so there is more capacity to be present and purposeful with job seekers.

Explore

• Caseload prioritization
• Time management and time blocking
• Planning your day and week
• Managing competing priorities
• Reducing mental load
• Appointment planning
• Follow-up versus full appointments
• Group case management and group service
• Administrative workflow
• Identifying who needs more individualized support

AI in Practice: Use AI to support workflows, reusable resources, appointment agendas, checklists, and group-service materials.

Manage the workload. Build capacity. Create more room for meaningful job seeker support.

People communicate, learn, process information and experience services differently. Explore practical ways to make Employment Services more accessible, responsive and culturally safe.

Explore

• Communication and learning differences
• Plain-language communication
• Breaking larger tasks into manageable steps
• Reducing information overload
• Appointment structure and pace
• Literacy and language differences
• Cultural safety and cultural humility
• Bias, power, and assumptions
• Building trust across different lived experiences

AI in Practice: Explore plain-language tools, step-by-step guides, and accessible formats — while also examining AI bias, cultural assumptions, and accuracy.

Adapt the service so more people can participate successfully.

Wondering where AI can be useful in employment services? Come explore it with us.

Try AI for

• Job-description analysis
• Transferable skills
• Résumé tailoring
• Interview preparation
• Career exploration
• Job-search strategy
• Employer outreach
• Job seeker guides
• Planning and organization

We will also explore

• Privacy and confidentiality
• Accuracy and hallucinations
• Bias
• Reviewing AI-generated content
• What should not be entered into AI tools
• Keeping the job seeker involved
• When professional judgment needs to lead

The goal isn't to replace what you do. It's to give you another useful tool.