The Frontline Playbook
Self-paced courses for front-line employment services staff — built for the realities of caseload work in Southern Ontario. Read one module at a time, try it with your next two or three clients, and see what shifts in your practice.
Three practical, self-paced courses for the people doing the work — writing résumés, coaching interviews, and handling a heavy caseload. Each one is built to use with your next client, on your next shift.
Practical, client-focused training on building resumes that get interviews. Deep focus on low-skill and barriered clients, plus field-specific guidance for trades, IT, finance, healthcare, retail, and more.
16 modules · ~10–20 min each · self-paced
A practical, client-focused training course on coaching clients through interviews — with deep focus on interview anxiety, disability disclosure, and neurodivergent clients. Ontario-grounded throughout.
16 modules · ~10–20 min each · self-paced
A practical, no-fluff course for the people who carry the caseload. How to decide who needs you most, make every contact count, build a week you can keep, cut your paperwork, and protect yourself from burnout — when there are more clients than hours.
12 modules · ~7–12 min each · self-paced
A course on working with newcomer clients is coming later in 2026.
Want input on what comes next? Let us know.
Don't binge it. Each module is a 10–20 minute read. Try what you've learned with your next two or three clients, notice what changes, then come back for the next module a few days later.
The longest sections (entry-level fields, industry-specific guidance) are designed as reference — scan to the bit that fits the client in front of you. No need to read every page.
Every regulator, certification, statistic, and program detail is cited. A references appendix with APA-style entries lives at the end of each course so you can dig deeper or check currency.
Building Capacity. Amplifying Success.